Shyft Platform | FAQ | Knowledge Base

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FAQs for Movers
SurveyBot's Latest Updates
Where can we find our account balance and how many surveys have been charged?
How can I get alerts about surveys being outsourced to Shyft?
How can other people join the survey without being seen or heard?
Can we ask the client to download the app before video survey takes place?
If the date of the survey is changed, can we contact you via chat and let you know right away?
How can a client determine if WiFi is weak and switch to 3G/4G network?
Do video surveys make for a less personal experience for customers?
Will status of the Group (Private/Public) have impact on sharing survey with customers?
Is the app available for different countries?
What's the best way to handle a customer with a very poor connection?
Can we add the service reference number as a tag?
Can we send documents to the customer through the SB app?
Can I share just a single document with the customer, and not the whole desktop?
What if my customer is not comfortable with their video being recorded?