What if my customer is not comfortable with their video being recorded?
Check the full script for details.
- Customer: “I’m a private person and am not comfortable with my video being recorded.”
- Response: “We do not share your survey with anyone, except the selected team that will manage and perform your relocation. Having a recording helps the team tremendously in gaining a complete perspective on the requirements for providing you with the smoothest relocation possible. We can delete your video immediately following the finalization of your relocation process if you wish.”
How to offer a video survey to your customer
Introducing the option: “In order to provide you with an accurate quote, we will need to understand what you have to move. We can either do this by arranging a representative to visit your home during working hours or alternatively if you own a ...
If, for any reason, it happens that you are unable to maintain stable Internet connection with your customer, or the customer is not having a WiFi coverage in some parts of their home or any other form of Internet connection you can send them ...
Do video surveys make for a less personal experience for customers?
It is highly important to make the introduction of the video survey a positive experience for your customer. Bad Example: “Your home is too far away for us to visit so instead we can get you an estimate over video chat.” Good Example: “In order for ...
The customer is not receiving the SMS/Email link link to join the video chat
When you are logged into Shyft, and the customer is not receiving the link to join your survey, here are a few steps that you can take to fix that: Click on the Survey button to start the survey Copy the survey website link (URL) by pointing to the ...
What confirmation does my customer receive after scheduling a Live Video Survey?
After your customer uses a calendar (through the widget on your site, for example), they will be receiving the following email confirmation from you: “Dear ________, Thank you for scheduling a Video Consultation with us. We will be contacting you ...