Problems with echoing

Problems with echoing

Once you have connected with your customer, but one or both devices are echoing, there are a few things you can do in order to fix that quickly:

  • Using headphones can resolve the majority of echo-related problems
  • Reducing the volume of speakers or reducing the sensitivity of microphone can help in many cases
  • Try to connect again with your customer by asking them to end the call and rejoin by clicking on the original link again
  • If this is not working, the customer can join the session from a different device
  • If the listed solutions are unsuitable, please consult Shyft Tech Support via Chat button chat_button.jpg in the bottom right-hand corner of ShyftMoving
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