Once you have connected with your customer, but one or both devices are echoing, there are a few things you can do in order to fix that quickly:

• Using headphones can resolve the majority of echo-related problems
• Reducing the volume of speakers or reducing the sensitivity of microphone can help in many cases
• Try to connect again with your customer by asking them to end the call and rejoin by clicking on the original link again
• If this is not working, the customer can join the session from a different device
• If the listed solutions are unsuitable, please consult Shyft Tech Support via Chat button  in the bottom right-hand corner of ShyftMoving