Network check for iOS and Android
A network check can now be performed right within the app same as the Android app. Just go to settings and click on network check. The check will start automatically and set video quality and frame rate based on the results.
Portrait lock on Android
Some customers could have their screen rotation locked, due to their device settings. If they turn their device to landscape view and customer's picture does not change/rotate, be sure you ask them to unlock their rotation. They can change it through ...
How to connect if customer is using Android device?
Once you are on the phone with the customer and they have confirmed they will be using an Android phone or tablet, you will need to check how the customer wants to receive the invitation (via text message/email). While still on the phone, advise them ...
How can a client determine if WiFi is weak and switch to 3G/4G network?
You can tell a client's network is not strong enough to connect smoothly because their video feed is very blurry and/or choppy. It can look like you’re staring at a picture that is made up of too few pieces. You’ll often notice that the client's ...
Initiate a survey using an Apple device (iPhone, iPod or iPad)
Download the Shyft Moving app (This is the same app your customer will use but you will have more options since you are a user in Shyft Moving). After logging in, a "Jump into survey" button will appear at the bottom of the screen. Tapping this icon ...
How can my customer do a self-survey using an Android device?
This article will guide you through the steps to upload self-taken pictures and videos to your Survey with an Android device. The screenshots below may look slightly different from what you see on your own device depending on its make, model and ...