Issues with downloading or using Android app
If the customer has any issues downloading the app using Step 1 in their invitation text message or email, just ask them to download it directly from the Google Play Store by searching for \"ShyftMoving\"
Once they have the app downloaded, ask them to go back to the invitation and click on Step 2: Join Video Chat. This should instantly take them into the live video chat with you.
Issues with downloading or using an Apple device
If the customer has any issues downloading the app using Step 1 in their invitation text message or email, just ask them to download it directly from the App Store by searching for Go ShyftMoving. NOTE: If the customer cannot download the app because ...
How to connect if customer is using Android device?
Once you are on the phone with the customer and they have confirmed they will be using an Android phone or tablet, you will need to check how the customer wants to receive the invitation (via text message/email). While still on the phone, advise them ...
NOTE: In order to perform the live survey, both sides, the customer and the surveyor, must have stable Internet connection. It would be preferable that customer was connected to their home WiFi. Customers should be connected to their best service ...
Application Certification for Google Play and App Store
“How and why Code Signing makes applications safe for download” Reading this article should provide you answers to questions such as: Will I get a virus on my device if I download this app from Google Play Store or App Store? How do you know that ...
How can my customer do a self-survey using an Android device?
This article will guide you through the steps to upload self-taken pictures and videos to your Survey with an Android device. The screenshots below may look slightly different from what you see on your own device depending on its make, model and ...