Issues with downloading or using an Apple device

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  Once you are on the phone with the customer and they have confirmed they will be using an Android phone or tablet, you will need to check how the customer wants to receive the invitation (via text message/email). While still on the phone, advise them ...

• Conduct a survey using an Apple device (iPhone, iPod or iPad)

  Conducting survey from your Apple device gives you basic features to use: 1. Logo - your company's logo will be visible on your mobile device. Tap on this button to refresh your connection with your customer. 2. Snapshot button - this button can be ...

• How to connect if my customer is using an Apple device?

  Once you are on the phone with the customer and they have confirmed that they will be using an Apple device (iPhone, iPad or iPod), make sure they have the password for their Apple ID. NOTE: you can’t help your customer with their Apple ID password. ...

• Connectivity issues

  NOTE: In order to perform the live survey, both sides, the customer and the surveyor, must have stable Internet connection. It would be preferable that customer was connected to their home WiFi. Customers should be connected to their best service ...