Internet

• Related Articles

• Remember the system requirements

  Make sure to check that all system requirements are met before your first live video survey with the customer. All requirements are explained in the following articles: Equipment Software Internet Workstation  

• Upload video

  If, for any reason, it happens that you are unable to maintain stable Internet connection with your customer, or the customer is not having a WiFi coverage in some parts of their home or any other form of Internet connection you can send them ...

• Connectivity issues

  NOTE: In order to perform the live survey, both sides, the customer and the surveyor, must have stable Internet connection. It would be preferable that customer was connected to their home WiFi. Customers should be connected to their best service ...

• Phone call with a customer before the survey

  One of the facts for having a successful live video survey with a customer is to have a phone call with them prior to the event. In this phone call you should make sure to go through some points with them: Check the scheduled time for the survey ...

• General section on the Dashboard

  Under General section, there is a set of  buttons: The Help button  will bring you to the Help Center page. The Groups button will open Group page, where you can access all assigned groups. The Tutorials button  has short videos for each feature in ...