Initiate a survey using an Android device

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• How to connect if customer is using Android device?

  Once you are on the phone with the customer and they have confirmed they will be using an Android phone or tablet, you will need to check how the customer wants to receive the invitation (via text message/email). While still on the phone, advise them ...

• How can my customer do a self-survey using an Android device?

  This article will guide you through the steps to upload self-taken pictures and videos to your Survey with an Android device. The screenshots below may look slightly different from what you see on your own device depending on its make, model and ...

• Initiate a survey using an Apple device (iPhone, iPod or iPad)

  Download the Shyft Moving app (This is the same app your customer will use but you will have more options since you are a user in Shyft Moving). After logging in, a "Jump into survey" button will appear at the bottom of the screen. Tapping this icon ...

• How to login and initiate a Live Video Survey

  This article will guide you on how to login to Shyft, create a new survey and rename it to make it easier to reference in the future. This is a short summary of the steps: Step 1: Open Google Chrome and navigate to Shyft Step 2: Find the group you ...

• How a customer using an Android device can reconnect to a survey?

  If, for any reason, the customer should disconnect, instruct them to open the Shyft app. Once they open the app, they will see two buttons on the main screen: Join and Upload. In order to rejoin the live video survey, they need to follow ...