If your customer has already installed the app either on their Apple or Android device, joining process is much easier.
| For customers with Apple devices | For customers with Android devices |
| 1. Send invitation via text or email | 1. Send invitation via text or email |
| 2. Open invitation | 2. Open invitation |
| 3. Click: on the link (for the text) or Join Now (for email) | 3. Click: on the link (for the text) or Join Now (for email) |
| 4. Click on Step 2: Join video chat | 4. Choose SurveyBot to open the invitation |
| 5. Your customer has now joined your survey | 5. Your customer has now joined your survey |
Related articles on how to connect with customers using Apple devices and Android devices