If your customer has already installed the app either on their Apple or Android device, joining process is much easier.
|For customers with Apple devices||For customers with Android devices|
|1. Send invitation via text or email||1. Send invitation via text or email|
|2. Open invitation||2. Open invitation|
|3. Click: on the link (for the text) or Join Now (for email)||3. Click: on the link (for the text) or Join Now (for email)|
|4. Click on Step 2: Join video chat||4. Choose SurveyBot to open the invitation|
|5. Your customer has now joined your survey||5. Your customer has now joined your survey|
Related articles on how to connect with customers using Apple devices and Android devices