How can my customer do a self-survey using an Apple device?

How can my customer do a self-survey using an Apple device?

This article will guide you through the steps to upload self-taken pictures and videos to your Survey with an Apple device.

There are two quick steps to upload videos or pictures to a survey. Screenshots below may look slightly different from what you see on your own device depending on its make, model, and resolution.

  • Step 1: Click Upload.
  • Step 2: Select a video/photo you want to upload.

 

Step 1

Once the survey is completed, go to your SurveyBot app. In the survey list find the one you need to upload media to. Click on Upload

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Tap the message that reads "click, tap, or drag media here (up to 4 GB)". 

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Step 2

You can either upload media on the fly or use already recorded material:

  1. Option - Take Photo or Video: use this option to take a video/photo and have it uploaded to the survey:
    1. Take a picture! The message will read Retake and Use Photo. Choose Use Photo and picture will be uploaded automatically
    2. Take a video! The message will read Retake and Use Video. Choose Use Video and it will be uploaded automatically
  2. Option - Photo Library: use this option to upload a video/photo you have already taken. Once you have found media you are looking for, click Done and it will be automatically uploaded to the survey.

Image_from_iOS__6_.png

Once the upload is complete, you will be returned to the original screen so that you can upload additional files if needed.

 

How to record a video on Apple devices

If you would like to record a new video or take a picture, tap on either the Camera or Camcorder icon. This will open the Camera on your device.

NOTE: it is recommended that you only record videos that are about 2 minutes long.

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