How can a customer using an Apple device reconnect to a survey?
If the customer should disconnect for any reason, instruct them to open the ShyftBot app. Once they open the app, they will see three buttons on the main screen: Join, Upload and Edit. In order to rejoin the live video survey, they need to follow the Join button and they will be back in the same video with you.
How to connect if my customer is using an Apple device?
Once you are on the phone with the customer and they have confirmed that they will be using an Apple device (iPhone, iPad or iPod), make sure they have the password for their Apple ID. NOTE: you can’t help your customer with their Apple ID password. ...
Conduct a survey using an Apple device (iPhone, iPod or iPad)
Conducting survey from your Apple device gives you basic features to use: 1. Logo - your company's logo will be visible on your mobile device. Tap on this button to refresh your connection with your customer. 2. Snapshot button - this button can be ...
How can my customer do a self-survey using an Apple device?
This article will guide you through the steps to upload self-taken pictures and videos to your Survey with an Apple device. There are two quick steps to upload videos or pictures to a survey. Screenshots below may look slightly different from what ...
How to connect if customer is using Android device?
Once you are on the phone with the customer and they have confirmed they will be using an Android phone or tablet, you will need to check how the customer wants to receive the invitation (via text message/email). While still on the phone, advise them ...
How a customer using an Android device can reconnect to a survey?
If, for any reason, the customer should disconnect, instruct them to open the Shyft app. Once they open the app, they will see two buttons on the main screen: Join and Upload. In order to rejoin the live video survey, they need to follow ...