Do video surveys make for a less personal experience for customers?

Do video surveys make for a less personal experience for customers?

It is highly important to make the introduction of the video survey a positive experience for your customer.

Bad Example: “Your home is too far away for us to visit so instead we can get you an estimate over video chat.”

Good Example: “In order for us to provide you with a quote, we will need to see the items you would like to move. We actually have a simple and convenient way to get this done - we can connect right through your cell phone for a virtual walkthrough of your home at a time that’s convenient for you. Night and weekend appointments are available as well. Would you like to schedule a video survey?“

The video survey benefits to the customer:

  • They no longer have to take time off of work to be home for surveyor
  • Appointments are available 24/7
  • Same accuracy - if not better - than a physical survey
  • Recorded conversation protects the customer and mover
  • Secure and private video chat experience
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