Do video surveys make for a less personal experience for customers?
It is highly important to make the introduction of the video survey a positive experience for your customer.
Bad Example: “Your home is too far away for us to visit so instead we can get you an estimate over video chat.”
Good Example: “In order for us to provide you with a quote, we will need to see the items you would like to move. We actually have a simple and convenient way to get this done - we can connect right through your cell phone for a virtual walkthrough of your home at a time that’s convenient for you. Night and weekend appointments are available as well. Would you like to schedule a video survey?“
The video survey benefits to the customer:
- They no longer have to take time off of work to be home for surveyor
- Appointments are available 24/7
- Same accuracy - if not better - than a physical survey
- Recorded conversation protects the customer and mover
- Secure and private video chat experience
Where can we find our account balance and how many surveys have been charged?
Your account balance will be emailed to you each month, along with a breakdown of the video surveys completed. You also have the ability to run the survey spend report at any time through accessing the Metrics page in General section on the Dashboard ...
How to offer a video survey to your customer
Introducing the option: “In order to provide you with an accurate quote, we will need to understand what you have to move. We can either do this by arranging a representative to visit your home during working hours or alternatively if you own a ...
How to login and initiate a Live Video Survey
This article will guide you on how to login to Shyft, create a new survey and rename it to make it easier to reference in the future. This is a short summary of the steps: Step 1: Open Google Chrome and navigate to Shyft Step 2: Find the group you ...
If, for any reason, it happens that you are unable to maintain stable Internet connection with your customer, or the customer is not having a WiFi coverage in some parts of their home or any other form of Internet connection you can send them ...
What confirmation does my customer receive after scheduling a Live Video Survey?
After your customer uses a calendar (through the widget on your site, for example), they will be receiving the following email confirmation from you: “Dear ________, Thank you for scheduling a Video Consultation with us. We will be contacting you ...