Can we ask the client to download the app before video survey takes place?
Absolutely! We will provide you with a confirmation email template that contains links to both the Google Play Store and the App Store, so that the customer can download the app before the scheduled survey.
Check out the related article: How to connect with a customer if they have already installed the app?
Please contact your account managers if you have not been provided with that email template yet.
Related Articles
How to login and initiate a Live Video Survey
This article will guide you on how to login to Shyft, create a new survey and rename it to make it easier to reference in the future. This is a short summary of the steps: Step 1: Open Google Chrome and navigate to Shyft Step 2: Find the group you ...
Initiate a survey using an Android device
Open Play Store Search for Shyft Moving Download the app Log in Tap on the Survey button within the group you want your survey to be stored to If you already have the SurveyBot app installed, your device will give you the option to choose which ...
Survey walkthrough
You can jump into a new survey by clicking Survey button on the main navigation bar. However, if you know which group survey should be added to, it's easier to start the survey by clicking Survey button within a specific group. Once you are in the ...
How to offer a video survey to your customer
Introducing the option: “In order to provide you with an accurate quote, we will need to understand what you have to move. We can either do this by arranging a representative to visit your home during working hours or alternatively if you own a ...
What confirmation does my customer receive after scheduling a Live Video Survey?
After your customer uses a calendar (through the widget on your site, for example), they will be receiving the following email confirmation from you: “Dear ________, Thank you for scheduling a Video Consultation with us. We will be contacting you ...