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Is the app available for different countries?
Certainly! The SurveyBot app is available in the App Store and Google Play store in every country.Will status of the Group (Private/Public) have impact on sharing survey with customers?
The Private and Public designations for groups do not impact your ability to share a survey with a customer. If you have your group set as ‘Public’, it means that a user of another group on SurveyBot can share a survey with your group without being a ...Do video surveys make for a less personal experience for customers?
It is highly important to make the introduction of the video survey a positive experience for your customer. Bad Example: “Your home is too far away for us to visit so instead we can get you an estimate over video chat.” Good Example: “In order for ...What's the best way to handle a customer with a very poor connection?
Ask your customer to restart their device and rejoin the survey. Sometimes what seems to be a network connection issue is actually just a device that has not been restarted in a long time. If your customer is connecting with you on an Android device, ...How can a client determine if WiFi is weak and switch to 3G/4G network?
You can tell a client's network is not strong enough to connect smoothly because their video feed is very blurry and/or choppy. It can look like you’re staring at a picture that is made up of too few pieces. You’ll often notice that the client's ...
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Equipment
Before logging into your Shyft account, make sure to check the list below for hardware and software requirements: Equipment requirements: CPU At Least a Dual Core CPU RAM 2GB of RAM is a bare minimum Camera Integrated web cam or any USB based ...Software
Web browser Google Chrome (preferred) Firefox If your company operates within a controlled network environment (e.g. Citrix) you will very likely need to be able to access Chrome or Firefox outside of this environment Operating System Windows PCs - ...Internet
Internet requirements: Speed: 20+ Mbps ideally, and a minimum of 5 Mbps upload and download speed. Test your internet speed: https://go.shyftmoving.com/survey/networkWorkstation
Workstation requirements: Surveys are best performed in a quiet room with a simple, plain background that blocks the customer from seeing any noticeable foot traffic within the office space. Shyft allows you a fully branded experience, so it is ...How to connect with a customer if they have already installed the app?
If your customer has already installed the app either on their Apple or Android device, joining process is much easier. For customers with Apple devices For customers with Android devices 1. Send invitation via text or email 1. Send invitation via ...